$5 Worldwide Shipping - FREE for orders $40+ | FREE Local Delivery in our hometown HAMILTON, Ontario

FAQ



We have compiled a list of frequently asked questions to help with any inquiry you may have.

If you want to reach out to us directly, please feel free to send a message via the chat window on the bottom right corner of this site. Alternatively, you can also email us at hellomuka@muka.ca

 

How much does shipping cost?

All orders under $50 before tax will be charged $5 flat rate shipping fee worldwide. All orders over $50 before tax will receive FREE shipping worldwide. 

 

When will I receive my order?

All orders will be processed within 3 business days.

Shipping Time

 Within Canada 2-8 business days
United States 5-10 business days
International 

Unfortunately, once the package crosses the border we do not have any control over customs, and there are occasions where the package may be held a bit longer for processing. We are not responsible for delays caused by customs or the post office. Please take caution when you order during peak seasons!

 

I live nearby, can I pick up my order?

We have a free local delivery option for those living in the Hamilton area. Simply select the option "FREE Local Delivery" during check out. All local delivery will be scheduled for delivery on the following Monday. Please provide a phone number as we will need to communicate our delivery schedule with you. 

  

What's your return policy? 

Returns/exchanges are not available at this point. That is, unless your product is damaged or if there's an error in your order (on our part). We're not responsible for lost/stolen packages, errors at the post office, mistakes in addresses (double check before your purchase you've given us your correct address!) or if your pin falls off.

Regardless of the situation, we'll always do what we can to help so please feel free to contact us at hellomuka@muka.ca

 

Where are you guys located?

We're located in the ambitious city of Hamilton, Ontario, Canada. We travel to different festivals and events throughout Hamilton and GTA area. Please follow us our Instagram and Facebook for updates!

  

How are your artists paid?

Our artists are paid based on the kind of product they provide us. If it is a product they had designed, developed and manufactured under their own brand we source these products via wholesale and the artists are paid 100% upfront. For our MUKA originals, our artists are signed onto a contract where they will continuously earn royalties for as long as that item is being sold.

 

How do I work with MUKA as an artist? What if I know of an artist that would be a perfect fit for MUKA?

We're always super eager to find new artists to make magic with! Please contact us at artist@muka.ca and we will get in contact with you within 2 business days. 

 

How do I unsubscribe from your mailing list?

We understand sometimes inboxes can be flooded with newsletters. You can unsubscribe by clicking the unsubscribe button on the bottom of a newsletter.

 

 

*Privacy Policy

We will never give out or sell your information to anybody else. We will only use it to contact you or inform you of our new products, artists and updates.